How To Build Confidence In Your UX Work — Smashing Magazine

When I start any UX project, in general, my UX steps have little confidence in the successful results. In fact, there is a lot Hesitant and hesitationEspecially from teams that have been burned in the past through empty promises and poor delivery.

Good UX has a huge impact on business. But often, we need to build confidence in our upcoming UX projects. For me, there is an effective way to do this Solve critical obstacles And Naked hidden flaws – People who affect people with whom I will work.

Let’s take a keen look at what it looks like.

This article is A part of our ongoing series On the UX you can get more details Design samples and UX strategies I Smart interface design samples 🍣 – is coming soon with UX training. Free preview.

UX does not disrupt, it solves problems

Disruption Generally, any company is the most interrupted part. Almost every team, every unit, and each department is one. It is often known by employees because they complain about it, but it Rarely finds his way for senior management Since they are separated from daily operations.

The only senior manufacturer in the barrier team, a broken legacy device, or a confused flow that throws the mistakes left and right – is always an obstacle, and usually causes it. Long waiting timesDelays in delivery, and cutting corners in all wrong places.

We may not be able to fix the barrier. But the smooth flow of work Wee, we need to ensure that unauthorized resources Don’t produce much Can handle the barrier. All processes and steps must be linked to support and maximize obstruction performance.

So before you work a UX, look for things that slow down the organization. Show that this is not UX work that disrupts work, but it is Internal obstacles that UX can help. And once you have delivered a small value, you may be surprised to find out how quickly people you would like to see the things you have.

Work never “work”

Meetings, reviews, experiences, pitching, deployment, assistance, reform, reform – prevents other work from completing non -planned work. Exposed The main reasons for non -planned work And finding important obstacles that reduce slow delivery not only that when we want to improve current workflows, we not only have to take the first step, but also to show the value of the UX.

More information about the tips that cause friction in people’s daily work, Sort 1: 1s with team And ask them what slows them down. Find a problem that affects everyone. Probably a result of late delivery and low quality at a lot of work? Or long meetings to steal precious time?

One of the frequently neglected details is that we cannot manage the work that is hidden. That’s why it is so important that we Imagine work first. Once we know the obstacle, we can Suggest ways to improve this. If the workload is too high, for example, or other tasks, meetings to make meetings slightly 20 % of useless times can be introduced.

The theory of obstacles

The idea that this task is never “work” is closely linked to the theory of obstacles discovered by Dr. Elihu M. Goldet. It showed that anyone The improvement of anywhere with the barrier is an illusion.

There is no improvement after interruption Was useful Because it will always be hungry, waiting for work. And no improvements before interruptions result in more work Punk Disruption

Waiting time = busy ÷ useless

Sometimes to improve the flow, sometimes we need to freeze the work and focus on the same project. As important as important The release of work Is managing HANDS OFFER. The time to wait for a given resources is the time that the resources are distributed by the percentage of the time. If a resource is used 50 %, the waiting time is 50/50, or 1 unit.

If the resources are used 90 %, the waiting time is 90/10, or 9 times tallest. And if it has 99 % of the time used, it is 99/1, so it is 99 times longer if this resource is used 50 %. Is the main part Make the waiting times visible So you know that when your work spends the day sitting in a row.

The right times do not matter, but if a source is busy in 99 % of the time, the waiting time will explode.

Avoid 100 % occupation

Our goal is to maximize the flow: it means to exploit the barrier but To create useless times for disagreement To improve system performance.

One of the surprises for me was to make any effort to maximize the use of all resources- 100 % profession In all departments – can be in fact Contradictory. As Goldrot noted, “An hour lost an hour in an obstacle is an hour from the entire system. One hour stored on a non -bottle is useless.

Read the recommended: “Phoenix Project”

I can only recommend from the whole heart Phoenix ProjectA absolutely incredible book that goes into all Excellent details of the theory of obstacles Explained above.

This is not a design book, but a great book for designers who want to be more strategic about their work. It’s about a delightful and very real reading Shipping struggle (Despite the more technical aspects).

Wrap

People do not like sudden changes and uncertainty, and UX work often interferes with their normal way of working. Not surprisingly, most people stop it as default. So before we introduce major changes, we need to get their support for our UX actions.

We need to build confidence and Show them the cost of ux work – for Their Daily work. We can work with them to get it. Listening to In the flow of their work on the points of pain, for things that slow them down.

Once we’ve lifted the veil Internal obstaclesWe can deal with these important obstacles and suggest measures to make the current workflow more efficient. This is the basis for getting them Confidence And showing them that the UX does not interfere with the task but it is here to solve the problems.

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